Services in Store

We invite you to visit our stores and explore our latest collections across Womenswear, Menswear, and Accessories.

For a more personalized experience, please contact your nearest store to schedule an appointment with our team.

Pickup In-Store

For select items, you may place your order online and collect it from your nearest store.

If an item is eligible for in-store pickup, this option will appear on the product page along with available store locations.

Orders containing both delivery and pickup items must be placed separately.

You will receive an email once your order is ready, usually within 1–2 business days.

Please collect your order within 14 days of notification. Orders not collected within this period will be cancelled.

When collecting your order, bring your order confirmation and a valid photo ID. If someone else is collecting on your behalf, they must also provide these details.

Pickup-only items cannot be shipped. If you are unable to collect your order, please contact us.

Returns must be made within 14 days to the same store where the order was collected. If you cannot visit the store, contact our support team to request a return label.

Order from Store

You can place an order directly from our store with the help of our team. Simply provide the item details, payment information, and delivery address.

You will receive an order confirmation email and tracking details once your order is shipped.

Return in Store

You may return your items at your nearest Umara store.

• Items must be unused, with original tags and packaging.
• Returns must be within 14 days of purchase.
• Bring items in original packaging or a secure box.

Once approved, your refund will be processed to the original payment method. You will receive a confirmation email after the refund is completed.