Shopping and Payment

Placing an Order

You may place an order on mashruframes.com without creating an account. If you choose to create an account, you may access selected account services, including order history, saved details, and customer support information, where available.

To place an order, select the product, size, colour, and quantity where applicable, then proceed to checkout. Please review all product details, size information, shipping details, and payment information carefully before confirming your order.

An order is considered confirmed only once payment has been successfully processed and an order confirmation email has been issued.

Product Information

Each product page provides available sizes, colours, product descriptions, material composition, care notes, and other relevant details where applicable.

Product-specific size information is provided to help you select the most suitable size. Fit may vary depending on individual body proportions, styling preference, garment construction, and fabric behaviour.

We make every effort to display product colours, textures, and finishes accurately. However, slight variation may occur due to photography, lighting, screen settings, browser settings, and device specifications.

Mashru pieces may also carry natural differences in colour, dye depth, weave, texture, finish, or surface character due to handcrafted processes, natural material behaviour, and small-batch production. These variations are part of the garment and are not considered defects.

Preorder

Preorder enables you to purchase an item before it is available for immediate shipment. Items offered for preorder will be clearly marked as such, and the estimated shipping date will be displayed on the product page.

Please note that estimated dates are not guaranteed and the actual shipping date may vary. When placing a preorder, the item is reserved for you and will be shipped as soon as it becomes available. Payment is collected at the time the order is placed.

Payment Methods

Mashru accepts selected payment methods made available at checkout. Available payment options may vary depending on your location, currency, issuing bank, payment provider, device, or selected checkout method.

Payment may be processed through third-party payment service providers. By completing a transaction, you agree to the applicable terms, policies, verification checks, and processing timelines of the relevant payment provider.

Please ensure that the payment details entered at checkout are complete, accurate, and authorised for use.

Your selected payment method will be charged when the order is placed. For made-to-order and pre-order pieces, payment is collected at the time of order confirmation, before production, allocation, finishing, or dispatch begins.

Currency

Prices are displayed in the currency applicable to your selected region, shipping destination, or detected location, where available.

Currency conversion, bank fees, card charges, payment gateway charges, or foreign transaction fees may be applied by your bank, card issuer, or payment provider. Mashru has no control over these charges. The final amount payable will be displayed at checkout before the order is confirmed.

Tax Information

For orders shipped within India, applicable taxes will be charged in accordance with Indian tax regulations and displayed at checkout where applicable.

For international orders, taxes, customs duties, clearance charges, import fees, brokerage charges, and other destination-based costs may apply in accordance with the regulations of the destination country. These charges are assessed by local authorities and are the responsibility of the recipient, unless expressly stated otherwise at checkout.

Payment Security

We take payment security seriously and use reasonable technical and organisational safeguards to protect transactions and customer information. Payments are processed through secure third-party payment providers. Mashru does not store full card details on its own systems.

Orders may be subject to routine payment verification and anti-fraud checks. In certain cases, we may request additional information before confirming, processing, or dispatching an order.

Order Status

You will receive email updates regarding your order status where applicable. Registered users may also be able to view order information through their account area.

For additional questions regarding your order, please write to Customer Care at customercare@mashruframes.com.

Order Confirmation

An order is confirmed only after payment has been successfully processed and an order confirmation email has been issued. If you do not receive a confirmation email after placing an order, please check your spam or promotions folder, or contact Customer Care at customercare@mashruframes.com.

Cancellations & Modifications

Orders are processed carefully and, in many cases, automatically. Because many Mashru pieces are made-to-order, pre-order, limited in production, or prepared against confirmed orders, cancellations or modifications may not be possible once an order has been confirmed or production has begun.

If you need to request a change, please write to Customer Care as soon as possible. Mashru may accept or decline the request depending on the order status, product type, production stage, payment status, and costs already incurred.

Approved cancellations, if any, may be subject to deductions for payment gateway charges, bank fees, transaction costs, production costs, or other non-recoverable expenses. Nothing in this section limits any mandatory consumer rights that may apply under applicable law.

Pricing Errors

We make reasonable efforts to ensure that all prices, product details, and availability information are accurate. However, errors may occasionally occur due to typographical mistakes, technical issues, system errors, or other inaccuracies.

If an item is listed with an incorrect price or incorrect information, Mashru reserves the right to correct the error, refuse the order, cancel the order, or contact you for further instructions, including after an order has been placed. If payment has already been received and the order is cancelled, the eligible amount will be refunded to the original payment method, subject to applicable deductions and bank processing timelines.

Order Cancellation / Refusal of Service

Mashru reserves the right to cancel, refuse, or limit any order at its discretion, including but not limited to orders that are flagged for suspected fraud, payment issues, inaccurate information, unauthorised activity, misuse of services, resale suspicion, unusually high-risk behaviour, or breach of our policies.

If an order is cancelled before dispatch and payment has been successfully received, the eligible amount will be refunded to the original payment method, subject to applicable deductions, bank processing timelines, and payment provider terms.

Chargebacks & Payment Disputes

In the event of a chargeback, payment dispute, or transaction reversal, Mashru reserves the right to provide supporting documentation to the payment provider, bank, card network, or relevant authority. This may include order confirmation, payment records, customer communication, shipping details, tracking information, delivery confirmation, product details, and policy references.

Mashru may suspend, restrict, or refuse future orders associated with accounts, customers, payment methods, or addresses involved in chargebacks, repeated payment disputes, suspected misuse, or fraudulent activity.